PartsBroz Warranty Policy
At PartsBroz, we are committed to providing high-quality replacement parts and a service experience that exceeds your expectations. The following policy outlines the warranty coverage and procedures for our products, and is designed to ensure clarity and fairness for all our valued customers.
General Coverage and Warranty Periods
Most PartsBroz products are covered by a limited warranty of up to ONE YEAR from the date of the original purchase, which protects against defects in material or workmanship under normal use. Certain items, however, carry a 30-day limited warranty. To determine whether your product is covered under the one-year warranty or the 30-day warranty, please refer to the applicable product listing. If a product covered under warranty exhibits defects within the valid timeframe, PartsBroz will replace the defective part, provided it is still manufactured by our company and subject to the terms and conditions set forth in this policy.
Refunds and Returns
Refunds are only available through the return and refund processes of the marketplace where you originally purchased the item, and these must be initiated within the first 30 days of purchase. Customers must adhere to that marketplace’s return and refund policies to qualify for a refund. Beyond the 30-day period, PartsBroz does not offer refunds, and qualifying products may only be eligible for replacement under the applicable warranty.
If the marketplace deems the item ineligible for return or if the 30-day window has passed, PartsBroz is unable to process refunds or accept returns. All standard guarantees from the marketplace apply to products sold on their platform, and customers should consult the relevant policies for details regarding return windows and refund procedures.
Warranty Claims and Documentation
To initiate a warranty claim, customers are encouraged to contact PartsBroz directly. For verification purposes, we may request photographs of the defective item, proof of purchase, or additional evidence of the defect. We may also ask for a valid shipping address if a replacement part is warranted. Upon receipt and review of the necessary documentation, PartsBroz will determine whether the claim is valid under this policy. A claim may be denied if it falls outside the warranty period or if it fails to comply with the exclusions described below.
Important: Any replacement part provided under warranty will not extend or reset the original warranty period; instead, it remains subject to the initial purchase date.
Exclusions from Warranty Coverage
This warranty does not extend to damages resulting from negligence, improper installation, or misuse. Likewise, damage caused by unauthorized modifications or alterations to the product is not covered. Any loss or theft of a product, damage caused by natural disasters, and purely cosmetic blemishes—such as scratches, dents, or chips—are excluded from coverage.
Certain consumable items, such as non-reusable filters, vacuum brushes, and bags, gloves, and trash bags, which have a limited lifespan, are excluded from our extended warranties altogether. If a product is no longer in production and therefore unavailable for replacement, PartsBroz will be unable to offer a substitute, discount, or refund once the initial 30-day refund window has passed.
Contact and Additional Terms
For one-year warranty services, customers should reach out to PartsBroz directly if the product remains within the coverage period. As the seller, we reserve the right to request relevant documentation, including order invoices and photographic evidence, to confirm a claim’s validity. Our liability is strictly limited to the replacement of defective products pursuant to the specific terms and conditions of this warranty. Moreover, any warranty claim that does not meet these requirements may be rejected at our discretion.
Thank you for choosing PartsBroz. We appreciate your business and look forward to serving all your appliance repair needs. If you have any questions about this warranty policy or require assistance in filing a claim, please do not hesitate to contact our customer service team.
Frequently Asked Questions
A: Refunds for PartsBroz products must be processed through the return and refund system of the original marketplace within the first 30 days of purchase. If that marketplace’s policies deem the item ineligible for return or if the 30-day window has passed, PartsBroz cannot offer a refund.
A: Yes. If your item qualifies for a warranty replacement and is covered under our 1-year limited warranty (depending on the product), PartsBroz will provide a replacement, provided the part is still manufactured. Please note that the warranty period begins on the original purchase date and does not reset when a replacement is issued.
A: You may be asked to provide proof of purchase, photographs of the defective part, or other evidence showing the nature of the defect or damage. Upon review, our customer support team will determine whether the claim is valid under the terms of our limited warranty.
A: No. Our warranty only covers defects or issues with the purchased PartsBroz product itself.
A: Exclusions include, but are not limited to, damages resulting from negligence, improper installation, misuse, or unauthorized modification of the product. Loss, theft, natural disasters, and cosmetic imperfections (such as scratches, dents, or chips) are also excluded. Certain consumable items, such as filters, vacuum brushes, gloves, and trash bags, which have a limited lifespan, are excluded from our extended warranties altogether. If a product is discontinued and no longer available, we cannot provide a replacement or refund once the 30-day refund window has passed.
A: No. Replacement parts provided under warranty do not reset or extend the original warranty period. The warranty term is based on the original purchase date.
A: No. Returns must be initiated through the marketplace’s return system. If the marketplace deems an item ineligible for return, PartsBroz is unable to override that decision. We adhere to their return and refund policies and cannot accept returns outside their system.
A: You may reach out to our customer service team through the marketplace’s messaging platform (if applicable) or via the contact information provided with your order. Please have your order number, purchase details, and any requested documentation ready when you contact us.
This policy is subject to change without notice. For the most current information, please visit our website or contact our customer service team.